FAQ
What sizes do you carry?
We carry sizes SMALL-6X! Most of our styles come in sizes SMALL-3X. However, we do offer extended size styles in 4X-6X.
Do you accept returns?
Yes, we accept returns on any clothing! Due to sanitation reasons, we do NOT accept returns on earrings. However, if you have any issues with your purchase please contact us. Please refer to our store return policy for full details.
What is your return policy?
Return Policy
In-store pickup: Items have a 15-day return or exchange period with original tags and receipt. Item must be in original condition!
Shipped: Notify us of the issue within 3 days of receiving the item. If applicable, you will be issued store credit after we receive the package with no damages and original tags intact. Items purchased online must be returned at your own expense.
Jewelry, shoes, and all clearance items are FINAL SALE - no refunds/exchanges.
Please call us at 334-475-2433 or send an email to contact@shoptheplum.com to begin a return process.
How do I care for my earrings?
-Keep away from prolonged moisture
-Allow perfumes and lotions to dry before wearing
-Remove when sleeping
-Remove when active
-Remove before entering water
-Store in a cool, dry place
Polymer clay is very durable but not impossible to break. Feel free to clean the earrings with soap and water if necessary and store in a safe space when traveling with them. If there is any issue with your earrings please reach out and we can discuss a solution.
What process do you use to make the earrings?
All pieces are made by us using polymer clay in our home. The clay is hand rolled, cut, baked, sanded and washed/cleaned up. A UV resin coating is then added and cured. Pieces are then drilled and finishings are added.
Earrings with flat posts are glued with a strong gel super glue. Pieces are then sealed with UV resin and cured to most of our pieces. Back posts are nickel free and hypoallergenic. Because items are handmade, imperfections may occur.
I don't like gold, do you do silver too?
Absolutely! We can do any color you'd like. Just let us know and we'll customize to your liking.
Do you wholesale?
We do! We wholesale in several local businesses. Just send us a message and we'll be happy to discuss.
Do you do custom orders?
Yes! Send is a message and we'll see if we can accommodate your design!
Are clay earrings heavy?
No! Clay earrings are super lightweight, but still durable.
