Refund policy

Return Policy

In-store pickup: Items have a 15-day return or exchange period with original tags and receipt. Item must be in original condition!

Shipped: Notify us of the issue within 3 days of receiving the item. If applicable, you will be issued store credit after we receive the package with no damages and original tags intact. Items purchased online must be returned at your own expense.

Jewelry, shoes, and all clearance items are FINAL SALE - no refunds/exchanges.

Please call us at 334-475-2433 or send an email to contact@shoptheplum.com to begin a return process.